Wowgreen FAQ

Q: How do I get in-touch with wowgreen customer service?

A: E-mail customer service at customerservice@wowgreendistributors.net or you can call them at 877.333.9110 / Monday - Friday 8am to 8pm ET. When you call corporate you will need to have your distributor ID# and the last 4 digits of the social security number registered on the account to verify your identity.

Q: How do I receive e-mail from wowgreen?

A: If you are not receiving corporate email and announcements you need to log into your Business Suite and click on Settings then click on E-mail Preferences and type yes to receive email.

Q. What is the shelf life of wowgreen cleaning products?

A. wowgreen products do not have a shelf life. As a guide, the enzymes do not lose efficacy (performance/effectiveness). The only other factor is heat above 180 degrees.

Q. Is it safe to use the carpet and upholstery cleaner on my oriental rug?

A. Always consult with the manufacturer or store as oriental rugs sometimes use organic inks or dyes. If organic inks or dyes have been used, you can damage the rug with enzyme cleaners.

Q. I used a stain pen to remove a stain and a ring was left on the garment, what do I do?

A. In most cases, the enzymes will remove the stain. In some cases, there will be a ring or shadow left. At that point, re-apply stain pen, agitate and then apply a damp rag to spot and remove any enzyme residue. If ring or shadow persists, place garment in laundry and use wowgreen Laundry Detergent.

Q. What are enzymes?

A. Enzymes are naturally occurring molecules that work as catalysts to break down organic material. They exist in living organisms to instigate important functions, like digestion in humans.

Q.What types of enzymes are used in wowgreen products?

There are many different types of enzymes that exist in nature, but the primary enzymes in wowgreen’s proprietary blend are Protease, Amylase, and Lipase. They are combined with other enzymes in varying degrees to create each specific cleaner in the wowgreen product line.

Q. Why do wowgreen’s enzymes outperform most of the other enzyme-related products you find in the marketplace?

A. It is important to understand that the enzymes found in our products are not one enzyme, but a combination of most of the enzymes found in your body. A number of other cleaning products use enzymes as a supplemental ingredient, whereas wowgreen’s PROPRIETARY ENZYME FORMULA is the primary ingredient that provides you with the incredible cleaning function that you have experienced.

Q. How do they work?

When you apply wowgreen products to a targeted stain or area to be cleaned, surfactants (small amounts of added soaps) gently lift the stain from the surface to allow the enzyme formula to surround the dirt and break it down. This breaking down process takes about a minute to work, so unlike the cleaners you know, do not scrub immediately. Just spray the targeted area, wait about a minute and then wipe or scrub away.

Q. Why are there different wowgreen products?

A. Different organic material may exist in various areas of your home. For example, the type of scum that you clean in your bathroom may not be composed of the same matter as the dirt you clean off your floors. Therefore, each wowgreen product is specifically formulated with a unique enzyme ratio to clean each area of your home as effectively as possible.

Q. Are enzyme cleaners really as effective as “regular” cleaners?

A. Enzyme cleaners are MORE effective than other cleaners. Chemical-based cleaning products attack the dirt with power and require caustic scrubbing to remove stains. Cleaning with these products not only requires more time and effort, but it can also damage the surface to be cleaned. Since each wowgreen product is uniquely formulated to lift and loosen a specific type of stain, they are more effective at removing the stain permanently.

Q.What is the difference between wowgreen products and other “green” cleaners?

A. Other green cleaners include ingredients like citrus juices, vinegar, baking soda, or other natural products, but they are very low in terms of efficacy. Also, wowgreen products are TRULY non-toxic, since they are enzyme-based.